Verzija: 1.1
Na snazi od:
20.09.2026
Ažurirano: 20.09.2026 15:13
In Short: We collect personal information that you voluntarily provide when you create an account, use E-Servis features, contact us, or otherwise interact with the Services.
Depending on how you use E-Servis, the information you provide may include:
We do not intentionally collect special categories of personal data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health data, or information concerning a person's sex life or sexual orientation.
All information provided by users should be accurate, complete, and kept up to date where appropriate.
If you use the E-Servis mobile application, certain technical information may be processed automatically to ensure the operation, security, compatibility, and performance of the application.
Where a specific device permission is required for a feature, the application may request that permission through the operating system. Users may manage application permissions through their device settings.
We may also request permission to send push notifications relating to account activity, reminders, service information, or application functionality. Push notifications can be disabled through the device settings.
In Short: Certain technical and usage information may be collected automatically when you use the Services.
This information may include:
This information is used primarily to operate, secure, maintain, troubleshoot, and improve the Services.
We use cookies and similar technologies for functions necessary to operate the Services.
Where permitted by the user's consent choices, we may also use Google Analytics 4 to understand how the website and application are used.
Google Analytics may process information such as device and browser characteristics, pages visited, session information, interaction events, approximate geographic information, and similar technical usage data.
E-Servis does not intentionally send Google Analytics information that directly identifies a user, such as a user's name, email address, telephone number, vehicle registration number, or vehicle identification number.
More information is available in our Cookie Policy at:
In Short: We process personal information to provide, operate, secure, maintain, and improve the E-Servis platform and to communicate with our users.
We may process personal information for the following purposes:
Where processing is based on consent, users may withdraw their consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.
Where analytics consent has been provided, we may use Google Analytics 4, a service provided by Google, to measure and understand the use of the Services.
Google Analytics may process technical, device, session, interaction, and approximate location information for analytics purposes.
E-Servis does not intentionally provide Google Analytics with information that directly identifies a user.
Account and service-related information may generally be retained for the duration of the user's account and for a reasonable period following account termination where necessary for security, dispute resolution, legal compliance, accounting, fraud prevention, backup management, or enforcement of our Legal Terms.
Where information is no longer required for an ongoing legitimate purpose, we will take reasonable steps to delete, anonymize, or otherwise securely dispose of it.
Information contained in backup systems may remain for a limited period until the relevant backup cycle expires.
Analytics information is retained according to the retention settings configured within the relevant analytics service.
For Google Analytics 4, E-Servis applies configured retention settings for user-level and event-level analytics information. Aggregated statistical reports may remain available for longer periods in accordance with the operation of the analytics service.
Where we are legally required to retain certain information for a specific period, that legal retention period will apply.
In Short: Depending on applicable law, you may have certain rights regarding your personal information.
These rights may include:
Where we rely on consent to process personal information, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
For analytics cookies and similar optional technologies, consent may also be changed or withdrawn through the cookie settings available on E-Servis.
Users may review or update certain account information directly through their E-Servis account.
To request account deletion or exercise another privacy right, please contact us at:
We may need to verify your identity before processing certain requests.
Some information may be retained after account deletion where necessary to comply with legal obligations, prevent fraud, resolve disputes, maintain security, or enforce our Legal Terms.
Depending on applicable data protection law, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of personal information, restrict or object to certain processing, request data portability, or withdraw your consent.
Certain account information can be reviewed or updated directly through the E-Servis application.
To submit a privacy request, including a request to access, correct, export, or delete personal information, please contact:
Email: podrska@eservis.ba
We may request additional information where reasonably necessary to verify your identity and protect your account.
We will review and respond to privacy requests in accordance with applicable data protection laws.
Certain information may not be deleted immediately where retention is required for legal, accounting, security, fraud-prevention, dispute-resolution, or other legitimate purposes permitted by applicable law.
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<p>Paragraf teksta sa <strong>boldovanim</strong> riječima.</p>
<h3>Podnaslov</h3>
<ul>
<li>Stavka liste 1</li>
<li>Stavka liste 2</li>
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<tr>
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<th>Kolona 2</th>
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<td>Podatak 1</td>
<td>Podatak 2</td>
</tr>
</table>
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