This Cookie Policy explains how SD BaciPogled.ba ("Company," "we," "us," and "our") uses cookies and similar technologies when you visit or use E-Servis at https://eservis.ba.

This Policy explains what cookies are, why we use them, which categories of cookies may be used, how long they may remain on your device, and how you can manage or withdraw your cookie preferences.

This Cookie Policy should be read together with our Privacy Policy and Terms of Use.

Cookies are small data files that are placed on your computer, mobile device, or other device when you visit a website.

Cookies may be used to enable essential website functionality, maintain authenticated sessions, remember preferences, improve security, and collect statistical information about how a website is used.

Cookies set directly by E-Servis are referred to as first-party cookies.

Cookies set by third-party service providers used by E-Servis are referred to as third-party cookies. Third-party cookies may be used, for example, to provide analytics or other technical functionality.

You can choose whether to accept or reject optional cookies.

When you first visit E-Servis, you may be presented with a cookie consent interface that allows you to:

• accept all optional cookies;
• reject optional cookies; or
• manage your cookie preferences.

Strictly necessary cookies cannot be disabled through the cookie consent interface because they are required for the security and core functionality of the Services.

Analytics cookies are optional and are used only in accordance with your consent choices where consent is required.

You may change or withdraw your consent at any time through the cookie settings available on E-Servis.

You may also manage or delete cookies directly through your web browser settings.

With the user's consent where required, E-Servis uses Google Analytics 4 to collect statistical information about how the platform is used.

Analytics cookies help us understand usage patterns, improve functionality, identify technical issues, and improve the overall user experience.

The following Google Analytics cookies may be used:

Name: _ga
Provider: Google Analytics / Google
Purpose: Used to distinguish pseudonymous users and generate statistical information about website usage.
Type: Analytics cookie
Duration: Up to 2 years

Name: _ga_<ID>
Provider: Google Analytics / Google
Purpose: Used to maintain analytics-related session information and support statistical measurement.
Type: Analytics cookie
Duration: Up to 2 years

Google Analytics may process information such as pages visited, session duration, interaction events, browser and device information, operating system, referral information, and approximate geographic information.

E-Servis does not intentionally send Google Analytics information that directly identifies a user, such as a user's name, email address, telephone number, vehicle registration number, or vehicle identification number.

Analytics cookies are optional and are used only in accordance with the user's consent preferences.

We may update this Cookie Policy from time to time to reflect changes to the cookies or technologies we use, changes to our Services, or changes required for legal, regulatory, security, or operational reasons.

The date shown at the top of this Cookie Policy indicates when it was last updated.

We encourage users to review this Policy periodically to stay informed about how E-Servis uses cookies and similar technologies.

If you have any questions about our use of cookies or similar technologies, or if you have questions regarding your cookie preferences, please contact us:

SD BaciPogled.ba
Golobrdica 42
71000 Sarajevo
Bosnia and Herzegovina

Email: podrska@eservis.ba